Insurance Coverage & Direct Billing
Insurance coverage is designed to make medical cannabis more accessible. Our patient benefits team helps with direct billing and provides compassionate guidance every step of the way.
Coverage that Cares
Our Patient Benefits Team collaborates with a wide range of insurers across Canada to remove financial and administrative barriers so patients can focus on their well-being.
- Provincial Workers' Compensation Boards
- Motor Vehicle Accident (MVA) Insurers
- Extended Health Benefits (EHB) Providers
- Public Guardians and Trustees
- Long-Term Care Facilities
- First Nations Support Services
We provide direct billing where available, and when it’s not, we’ll support you through the reimbursement process—step by step. No matter your situation, we’re here to help you access the care you need.
How to get started
We've made it easy for you to join the thousands of patients on their journeys with medical cannabis.
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step 1
Register online
Click Get Started to enter your email and create your account. Once you’re in, you’ll be prompted to complete your profile or registration. When prompted, submit your insurance coverage form, along with any proof of eligibility for a pricing program.
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step 2
Submit your medical document
Ask your healthcare provider to prepare a medical document.
Once complete, ask them to fax the medical document directly to our Patient Benefits Team at 1-844-329-7815. -
step 3
Fast-Track Approval & Welcome Call
Our Patient Benefits Team will register your medical document within 1 business day and submit your coverage application to your insurer.
Your patient benefits team will give you a welcome call to walk you through the next steps.
Get Started
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Not sure if you’re covered?
Our Patients Benefits Team is here to help. Reach out to explore your options and receive personalized support with navigating your coverage and direct billing services.
Select option 1 for Tilray Medical and then 2 for the Patient Benefits Team
Available M-F 7:30am-5:00pm ET
Not covered by insurance? You may still have options
Medical cannabis is recognized by the Canada Revenue Agency (CRA) as an eligible medical expense. If you’re paying out of pocket and not receiving reimbursement from your insurer, you may be able to claim those costs on your income tax return*.
Simply download your receipts from the patient portal and share them with your accountant or include them when filing your taxes.
*This does not constitute tax advice. Please consult a tax professional.